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Gap report

Where your segments
stop matching reality.

Six questions across how you define your segments, whether you have tested them, and how you prioritise between them. Scored separately, because a company can be rigorous about one and guessing at the next.

Six questions, three dimensions

Where belief and
data diverge.

Answer for how things actually are, not how they are meant to be.

Segment Definition

How do you define your customer segments today?
How often do you revisit those segment definitions?

Segment Validation

Have you tested your segments with real customers?
When a segment assumption turned out wrong, how did you find out?

Segment Prioritization

Which segment do you spend the most resources on?
Could you rank your segments by actual profitability today?

Close the gap

Know who you are
really selling to?

A gap between what you believe and what your data says is a research question. The New Market Entry Sprint answers it and builds the campaign that follows.

See the New Market Entry Sprint